Frequently asked questions

What is a personalized formula?

Everyones skin is unique and therefore after establishing an accurate diagnosis of your skin your doctor will select targeted active ingredients that will be specially blended for you in a multifunctional serum.


Is it mandatory to make an appointment with a doctor?

Since the serum contains medical grade active ingredients, the skin diagnosis must be made by a doctor who has received training specific to Universkin. Therefore yes, it is necessary to make an appointment with a doctor.


Can I find the products anywhere other than the doctors office? 

The Universkin line is offered exclusively through registered doctors and clinics.


What is the price of the product? 

The price of the Universkin treatment includes the skin diagnosis and the development of the product. Therefore, the personalized product is no more expensive than other selective serums.


How long does the consultation take?

Your doctor will take the time necessary to establish the best diagnosis and review appropriate skincare routines with you. Usually, it takes less than an hour.


How much does a consultation cost?

The doctor determines the price of the consultation. The price should be communicated to you when making the appointment.


How long does the serum last? 

The duration of the product depends on how you use it, For example if the personalized serum is used at a rate of 6 drops per day the treatment will last approximately 6 weeks.


I bought my serum 6 months ago, can I still use it? 

It is recommended that you do not use it. Since the product is prepared using fresh active ingredients, it is recommended that the product is used within 2 months of being made.


Do I need to keep the serum in the refrigerator?

In general, it is not necessary to keep your serum in the refrigerator. However, it is up to the doctor to tell you if your P-serum should be kept in the refrigerator depending on how it was prepared.


The life span of the product after opening the bottle?

Since the product is made fresh at each consultation, it is suggested that the product is used within 2 months of being made.


Can I bring my serum everywhere with me? Is it travel-friendly ?  

Yes! Your personalized serum is travel-friendly! However, the serum must be kept out of direct sunlight, away from heat sources, and avoid places with sudden temperature changes.


Does the product replace all the products I currently use or do I continue to use them?

Your doctor is the best person to judge whether your daily skincare routine will go with the Universkin serum. In some cases, the P serum and its actives will replace all other skincare products.


Is the product organic ? Was it tested on animals?

The product is not organic but the active ingredients are pure, fresh, and are used in concentrations that are gentle on the skin. The products are not tested on animals.


Since the product is oil-based, will the serum make my face greasy? 

Not at all! The serum is designed to feel like it’s not even there.


My skin is not sensitive or inflamed, will the products still work for me? 

Absolutely, the products are recommended for the most sensitive and reactive skin because they primarily treat inflammation, but when personalizing the serum for you the doctor will choose the actives that are tailored to your skin.


If my skin changes seasonally, is Universkin right for me? 

Yes! Since the serum is customized to your skin, we are able to adjust the active ingredients as the seasons change.


Is it suitable for all skin types and colors? 

Yes! Since the Universkin P serum is tailored specifically to your skin the doctor is able to use actives that are suitable for your skin type and colour.


Does the serum protect against UV rays? 

No, unfortunately the base serum does not contain SPF. However, we offer a sunscreen in our Nexultra skincare line that perfectly compliments your P serum.


The actives being powders, will the serum be granular? 

No. After the active ingredients are added to the base serum, the serum is thoroughly mixed using the vortex to ensure all the dry powder is dissolved.


Can I apply my makeup on top of it? If yes, does it act as a primer or will I have to use a primer as well? 

Yes! Your personalized serum should be applied first, followed by a moisturizer and then you may continue with your daily makeup routine. The P serum is not considered makeup; therefore it is not designed to act as a primer.


Can the actives be bought separately? So that I can use them as a spot treatment or mixed in one of my creams? 

No, the active ingredients can only be purchased in combination with the base P serum to be freshly mixed at the clinic.